THE FOLLOWING TERMS AND CONDITIONS SET RULES OF USING REGENCY TRAINING SOLUTIONS LTD WEBSITE/SERVICES. BY USING THIS WEBSITE/SERVICES YOU AGREE TO ABIDE BY THE TERMS SET OUT BELOW.
1. Payment Terms
1.1 In order to secure your course you must pay REGENCY TRAINING SOLUTIONS Ltd the appropriate costs in full, or subject to agreement, in part, with the remainder due before the course start date.
1.2 Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.
1.3 Payment can be made by Visa, Mastercard, Maestro/Switch, Visa Delta, Visa Electron, Maestro, cheque or bank transfer. Cheques are payable to Regency Training Solutions Limited. Bank transfer details available on request.
1.4 REGENCY TRAINING SOLUTIONS Limited reserves the right to change prices without notice.
2. Refunds Policy
2.1 If an individual learner is unable to attend on the scheduled course date reserved, the candidate should notify REGENCY TRAINING SOLUTIONS LTD Limited at least 24 hours in advance. If they do so, REGENCY TRAINING SOLUTIONS Limited will agree an alternative course date with the candidate for any course date in the next 6 months, subject to availability.
2.2 If a learner fails to notify us by phone in advance of inability to attend on the course date reserved, then a re-booking will have to be made, provided that the candidate has contacted us within 24 hours of the original course date reserved.
2.3 If the candidate fails to contact us within 24 hours of the original course date reserved, then any re-booking after that date will treated as a new booking and will attract the full course fee in force at that time.
2.4 REGENCY TRAINING SOLUTIONS Limited complies with Consumer Protection (Distance Selling) Regulations 2000 and operates the following refund policy in respect of the cancellation of individual course bookings.
Course cancelled by the candidate - no refund will be given
2.5 We operate a "no refunds" and "no cancellation" policy for our discounted courses offered on the day.
2.6 If a course is run exclusively for a corporate customer - at REGENCY TRAINING SOLUTIONS training centers, on a customer site or any other alternative venue - the same 50% refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.
3. If we change your course
3.1. In the unlikely event it becomes necessary to change your course, in total or in part, REGENCY TRAINING SOLUTIONS will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of:
3.1.1. accepting the changed arrangements;
3.1.2. or purchasing another course from REGENCY TRAINING SOLUTIONS (and paying or receiving a refund in respect of any differences);
3.1.3. or cancelling your course and receiving a full refund of all payments made.
4. Delay or Failure to Perform on our part.
4.1. We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):
4.1.1. an act of God, explosion, flood, fire or accident;
4.1.2. war or civil disturbance;
4.1.3. strike, industrial action or stoppages of work;
4.1.4. any form of government intervention;
4.1.5. a third party act or omission;
4.1.6. failure by you to give us a correct delivery address or notify us of any change of address.
5. Our promise to you.
5.1. REGENCY TRAINING SOLUTIONS shall ensure that all services you order from us are in accordance with these terms and conditions and shall be performed by us with all reasonable skill, care and utmost professionalism.
5.2. Where an element of your course is not provided as stated in the course instructions you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with the course content, objectives and guidelines you shall be entitled to:
5.2.1. a full refund of the cost of your course (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you;
5.2.2. or a free course to the equivalent value of the services complained of, where such dates are agreed in writing by us.
5.3. We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
5.3.1. any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you;
5.3.2. any losses which are not caused by any breach by us; business or trade losses.
5.4. Our entire liability in connection with training services will not exceed the purchase price of the services booked less any amendment charges paid to us.
5.5. Except in relation to death or personal injury caused by our negligence REGENCY TRAINING SOLUTIONS liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
6. Behaviour
6.1 If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. Your application form and contact details will be retained pending further enquiry.
6.2 No whole or part refunds will be made under these circumstances.
7. Results
7.1 Exam papers are marked by an external awarding body, and results are made available in 72 hours of sitting the exam, there may be a further delay in exam results by the awarding body.
7.2 REGENCY TRAINING SOLUTIONS will not be liable for any kind of loss in case of a delay in result.
8. Examination Re-sit
8.1 In the unlikely event of failing the exam or any part of the exam, candidates may be allowed to retake the exam.
8.2 Learners must contact REGENCY TRAINING SOLUTIONS on 01376 528988 to arrange re-sit date, candidates cannot be allowed to appear on the exam day withour prior arrangement.
8.3 REGENCY TRAINING SOLUTIONS will offer the best available date and location for re-sit.
8.4 Exam Fee of £50.00 per paper will be payable.
9. Your Information
9.1 We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time.
9.2 If you do not wish to receive such information, please let us know by: emailing us at
info@regencytrainingsolutions.co.uk; or telephoning us 01376 528988; or writing to us at Regency House, Freeport Office Village, Century Drive, Braintree, Essex CM77 8YG.
10. Governing Law and Jurisdiction
10.1 The contract is subject to English law and the exclusive jurisdiction of the English Courts.
11. Information
11.1 REGENCY TRAINING SOLUTIONS does not represent or warrant that the information on this website will be accurate, reliable, complete or current. REGENCY TRAINING SOLUTIONS advises you to verify the accuracy of any information on the website before relying on it.
ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND GUARANTEES, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE RELATING TO INFORMATION ON THIS WEBSITE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.